Primacare Service & Support Program

Your new vehicle has been precision-engineered to provide the highest levels of driving excitement, active and passive safety, and pride of ownership. The advanced technology that makes these qualities possible also ensures that you will continue to enjoy your vehicle kilometre after kilometre, year after year. Above all, your purchase represents an investment in one of the world's most respected marques.

It is therefore reassuring to know that in addition to state-of-the-art technology and a distinguished heritage, your investment is assured by the most comprehensive support program offered with a new car in New Zealand today: Primacare.

The Elements of Primacare

Primacare is a Factory-backed program, which supports you and your new vehicle with three key elements:

Primacare transferability

All three components of the Primacare Owner Support Program are transferable to subsequent owners of your vehicle during the period of their coverage.

For further details on the 3-years/100,000 km full-vehicle warranty and the 6 years corrosion-perforation warranty components of the Primacare Program, including terms and conditions, please refer to the Warranty and Maintenance Schedule supplied with your new vehicle.

Maintaining your vehicle

Your vehicle's advanced engine technology now means that your car needs less maintenance, and scheduled services are at greater intervals: every 20,000 km or 12 months (please refer to the Warranty and Maintenance Schedule). In the long term, the most important means of ensuring that your vehicle remains in the optimum operating condition is to observe the servicing schedule and to have all required maintenance carried out by your authorized dealer. The latter, in particular, guarantees that all work is performed by technicians trained to the most up-to-date Factory standards using genuine parts which were designed specifically for your car. Further, only authorised dealers are able to carry out warranty work on your vehicle, thereby ensuring that you derive the maximum benefit from the Primacare Owner Support Program.

A guide to the network of authorised dealers throughout New Zealand can be located within this web site and is included with your new vehicle.

Primacare Assistance: Simply a phone call away, 24 hours a day

Your Primacare membership card

Shortly after you have taken delivery of your new vehicle, your personalised Primacare membership card will be mailed to you. Upon receipt, you should sign the back of the card and place it in your wallet for easy reference when required.

The Primacare membership card carries important information needed to identify your vehicle. This information will be required by the Technical Advisor when you call for assistance. In the event that you or the driver of your vehicle does not have the Primacare card, please have the registration of your car ready to give the Technical Advisor.

Primacare Assistance: at your service

Primacare Assistance will support you and your vehicle in the following ways:

Roadside Assistance

Call Primacare any time of the day or night nationally and help will be on its way to identify the problem, and where possible effect a temporary repair to enable continuation of your journey or transfer to a place of repair.

Flat Battery

Age, weather and usage conditions can affect battery performance. If yours goes flat for any reason, Primacare Assistance means we will come to your location and re-start your engine.

Puncture Assistance

Changing wheels can be difficult, dirty and sometimes just dangerous. You need the right equipment and sometimes even brute strength to undo those stubborn lock nuts. Wheel changing is included with Primacare Assistance.

Mechanical Advice

All Primacare staff are fully qualified mechanics and are available to offer advice when you suspect a mechanical problem.

Emergency Fuel

Should you run out of fuel, Primacare will provide free delivery of 10 litres of fuel. The driver will be charged for the cost of the fuel.

Lockout

Lockouts are annoying and often occur when you are preoccupied and busy. Primacare will arrive to assist. In most cases patrol staff will have the means to restore access and get you on the road again.

Medical Assistance

We provide 24-hour access to trained medical staff who will advise you by phone. Alternatively, we can refer you to dentists, doctors, chemists or hospitals in your proximity.

Towing (Local)

Should the vehicle require towing this would be arranged by either the Service Patrol or Contractor. If required, Primacare patrol staff will arrange towing to the nearest approved service facility.

Accidents

If your vehicle is stolen, or in the event of an accident we can provide assistance by contacting your insurance company or arranging towage and storage pending the assessor's report. Note that costs may be incurred for these functions that are not covered by Primacare and they may or may not be covered by your insurance policy.

Vehicle Recovery* (National)

In the event of immobilisation of your vehicle arrangements will be made to transport it to either the owner's home address or an authorised dealership. Should you be towing a boat or trailer at the time, this will also be transported. Limitations on size apply. Inter-Island ferry costs are not included. If the vehicle cannot be driven onboard, additional costs may apply.

Accommodation*

Should you wish to wait with the vehicle whilst it is being repaired, accommodation will be provided for up to 3 nights to a maximum of $120.00 per night. (Meals and personal expenses are not covered).

Hire car*

Should you wish to continue your journey whilst your car is being repaired we will arrange for a replacement for up to 3 days, to a maximum of $120.00 per day. NB: Fuel and running expenses are not included.

Passenger Transport*

In the event of a major breakdown we will arrange for the transport home for yourself and any other passengers with you to your home address.

Travel Assistance*

We can assist in booking accommodation or making alternative travel arrangements if you are unexpectedly delayed due to vehicle immobilisation. We can also advise family members.

Personal Assistance*

We know from experience that any major breakdown or delay can be stressful and assistance is invaluable. Therefore Primacare is able to assist with cancelling lost and stolen credit cards, transferring of urgent messages or transporting replacement clothing.

Lost Keys

Should you inadvertently lose or damage your key, Primacare will arrange for a locksmith to attend to arrange for a replacement key, with labour costs covered to $150.00.

* These benefits are only applicable if the vehicle experiences a major breakdown more than 100 km from home and it cannot be suitably repaired within 24 hours. Accommodation and hire car benefits are restricted to one or the other, or as a combination at the discretion of Primacare. Primacare Assistance will arrange the assistance; all repair costs, supervision and authorisation of repairs are the vehicle owner's responsibility.

Exclusions and limitations

Some services are not covered by Primacare Assistance, including:

• All costs relating to parts, labour and other associated costs for the repair of your vehicle (including replacement batteries and/or tyres) unless these are covered by the Primacare 3 years/100,000 km full-vehicle warranty.
• Where Primacare Assistance provides you with a rental car, you are responsible for any costs which would normally be payable by you such as petrol, toll charges and accident excess in the event that the rental car is involved in an accident.
• Whilst the following will be arranged and co-ordinated by Primacare Assistance at no charge - towing after an accident; recovery of disabled cars in areas that are not accessible to normal two-wheel drive vehicles; and the towing or recovery of caravans or trailers - the actual costs of these services will be your responsibility or that of your insurance company.
• Unattended vehicles.
• Vehicles involved in accident, theft or vandalism.
• A breakdown for which a claim can be made under an insurance policy.
• Vehicles bogged down or on other than public formed roads, e.g. beaches, forest tracks etc.
• Vehicles whilst trapped or immobilised in extreme conditions i.e. snow, ice, flooding, roadslips or the like.
• Vehicle repairs while in garage premises.
• Where the vehicle is immobilised due to failure to carry a serviceable spare wheel.
• When the vehicle was being used for racing, pacemaking, speed trials, competitions or off-road
  activity at the time of the breakdown.
• When it is dangerous or illegal for a Primacare Representative to load or transport the vehicle.